Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Customer Service & Administrative Coordinator provides high-level administrative and operational support to the Hospitality leadership team. This role serves as a key point of coordination across Lodging Operations, Engineering, Property Management, and Guest Services, ensuring efficient execution of daily business processes and supporting an exceptional employee and guest experience.
The ideal candidate is highly organized, detail oriented, customer focused, and able to manage multiple priorities in a fast-paced resort environment.

Job Specifications:

• Starting Wage: $21.04/hr - $24.75/hr
• Employment Type: Year Round  
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age  
• Housing Availability: Yes  

Job Responsibilities:

Conference Services / Revenue Support

• Internal meetings and resort events
• Strategic partner and stakeholder events
• Restaurant and catering bookings
• Golf catering bookings
• Group servicing and event execution support
• Community and resort-sponsored events

Administrative Support

• Provide direct administrative support to Hospitality leadership.
• Coordinate meetings, calendars, presentations, and department communications.
• Prepare reports, spreadsheets, meeting materials, and operational summaries.
• Maintain department records, files, and documentation.

Human Resources & Recruiting Support

• Assist with recruiting activities, interview scheduling, and onboarding coordination.
• Support Workday transactions and administrative processes.
• Track employee training, certifications, and compliance requirements.
• Assist managers with employee documentation and record management.

Financial & Purchasing Support

• Process purchase requisitions, invoices, and expense submissions.
• Monitor departmental budgets and expense tracking.
• Assist with vendor coordination and procurement activities.
• Maintain accurate purchasing and financial records.

Operational Coordination

• Support special projects and departmental initiatives.
• Coordinate communication between departments and business partners.
• Assist with staffing reports, labor tracking, and operational metrics.
• Support seasonal planning and operational readiness efforts.

Guest & Owner Support

• Respond professionally to guest, owner, and internal inquiries.
• Assist with issue resolution and follow-up communication.
• Support department efforts to deliver exceptional service experiences.

Job Requirement:

Required

• High school diploma or equivalent.
• Administrative customer service, hospitality, or business support experience.
• Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to handle confidential information with discretion.

Success Factors
The successful candidate will:

• Demonstrate exceptional attention to detail.
• Build strong relationships across departments.
• Take initiative and solve problems independently.
• Balance administrative efficiency with outstanding customer service.
• Support a culture of teamwork, accountability, and service excellence.

The expected pay range is $21.04/hr - $24.75/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516436
Reference Date: 07/31/2026 
Job Code Function: Administrative

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