Customer Service Representative / Dispatcher / Inventory & Warehouse Support
Clark Heating & Cooling – Dickson, TN
Clark Heating & Cooling is looking for a dependable, organized **CSR / Dispatcher** who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations.
This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs.
What You'll Do:
Customer Service
* Answer incoming customer calls professionally and provide excellent customer service
* Schedule service calls and appointments
* Gather accurate information from customers and enter it into the system
* Respond to customer questions and communicate appointment updates
* Maintain accurate customer and job records
* Provide follow-up communication when needed
Scheduling & Dispatching
* Schedule and dispatch HVAC technicians to service calls
* Monitor the daily schedule and make adjustments as priorities change
* Communicate with technicians throughout the day regarding job status, scheduling and customer needs
* Help prioritize emergency and urgent service calls
* Coordinate technician availability, location and workload
* Keep customers informed of technician arrival times or schedule changes
* Update job statuses and technician information accurately in the system
* Work closely with management and field teams to keep daily operations running smoothly
Inventory & Warehouse Support
* Assist with receiving and tracking HVAC parts, materials and equipment
* Enter inventory information accurately into company systems
* Help with purchase orders, receipts and inventory transactions
* Assist with cycle counts and maintaining inventory accuracy
* Help identify and correct inventory discrepancies
* Keep parts, materials and warehouse areas organized
* Assist with technician truck stock and material needs
* Help ensure technicians have the correct parts and materials for scheduled jobs
* Communicate with technicians and management regarding parts or equipment shortages
* Assist with other warehouse and inventory responsibilities as needed
Systems & Computer Skills
Experience with **Service Titan and/or Sage is highly preferred**, especially for scheduling, dispatching, customer records and inventory management.
However, we are willing to train the right candidate who has worked extensively in **similar dispatching, CRM, ERP, inventory or field-service management systems**.
Candidates should be:
* Comfortable working in multiple computer systems throughout the day
* Accurate with data entry
* Comfortable with Microsoft Office, including Excel
* Able to learn
The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations.
Compensation details: 16-18 Hourly Wage
PI873d1ca8c1b5-30492-41672658
...PEAKS Safety Program: Quarterly regional raffle: $1,000 prize/region Annual regional raffle: $5,000 prizes (4 winners) Annual Apex winner: $10,000 prize Job Summary: The Lead Support Driver will be expected to travel to various locations and fill in for...
...United Methodist ParishSullivan County, New York 12787Part Time , RemoteFull job descriptionPOSITION: Parish Administrative AssistantREPORTS TO: Lead Pastor and Associate Pastor with oversight by Staff Parish Relations CommitteeSTATUS: Part-Time (approximately...
...development Open door policy Industry trade shows and event access Mentorship program About the Role: The Regional Property Manager is responsible for managing and overseeing the day-to-day operations of a regional portfolio of properties....
AlroPlastics is currently seeking an InsideSales Representative to join our team in Bloomingdale, IL . Join the Alro team and start building your tomorrow! Whether you are a recent graduate or an experienced professional, Alro offers rewarding and challenging...
...trailers, flatbeds, and tanker trucks safely Transport materials to and from local job sites Perform pretrip and posttrip inspections Follow DOT regulations and company safety policies Complete required paperwork Qualifications Required Skills,...