This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Executive Vice President of Operations - Helios HVACR Services based in the United States. This is a senior operational leadership opportunity focused on scaling a national, technician-driven field service platform while strengthening execution, profitability, and customer experience. You’ll work directly with the President to translate customer demand into productive field capacity, consistent service delivery, and sustainable growth. The role combines P&L ownership, field productivity, capacity planning, data-driven performance management, talent development, and operational transformation. You’ll lead across a geographically distributed organization while ensuring national consistency without creating unnecessary bureaucracy or weakening local accountability. A major focus will be developing stronger operating leaders, improving technician productivity, and building the systems and processes required to support continued organic growth and acquisitions. The successful leader will be highly analytical, commercially minded, visible in the field, and comfortable drilling into performance from company-level results down to individual markets, technicians, customers, and work orders. This is an onsite executive role in Maitland, Florida, with regular travel across the national operating footprint and a significant opportunity to shape the next phase of organizational growth. Accountabilities: - Lead operational execution across a national field-service platform, balancing consistent service standards with strong local leadership and responsiveness. - Deliver against the requirements of sophisticated national and multi-site customers, including service-level agreements, response times, not-to-exceed limits, documentation standards, IVR processes, work-order requirements, and customer-specific operating protocols.
- Build operating mechanisms that create consistent customer experiences across geographies while avoiding unnecessary layers of bureaucracy. - Partner closely with national account and sales leadership to understand customer demand, service requirements, growth opportunities, and operational constraints. - Develop a detailed understanding of customer-level performance and ensure growth opportunities are operationally executable and economically attractive. - Strengthen customer relationships through reliable execution, responsiveness, transparency, and clear accountability. - Establish a disciplined approach to managing field capacity, including technician headcount, skill mix, geography, leadership coverage, infrastructure, utilization, scheduling, dispatch, and routing. - Diagnose capacity constraints and determine whether they are driven by staffing, technical capabilities, utilization, dispatch, training, leadership, or other operational factors. - Improve technician productivity and utilization while reducing unnecessary travel time, callbacks, and other sources of lost capacity. - Partner with recruiting, training, and field leadership to ensure the organization has the right technicians with the right capabilities in the right markets. - Own operational and financial performance, connecting field-level drivers such as labor efficiency, technician utilization, material spend, subcontractor usage, fleet costs, pricing, project execution, and billing performance to revenue, margin, and cash flow. - Strengthen project execution, work-in-progress management, billing velocity, and cash conversion while maintaining strong margin discipline. - Lead a rigorous, data-driven operating cadence using business intelligence and operating systems to establish clear KPIs across company, region, market, leader, technician, customer, and work-order levels.
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