Job Description

iT Manager New York

 
New York
$
Up to: $150000/Annually

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JOB DESCRIPTION
client in NYC that is seeking an IT Manager. Responsibilities:

Serve as the primary internal point of contact for all IT-related matters
Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests
Provide hands-on support for escalated technical issues (hardware, software, connectivity)
Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls
Maintain IT documentation, policies, and procedures
Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network
Implement and maintain cybersecurity best practices appropriate for a financial institution
Manage endpoint protection, email security, and data loss prevention tools
Oversee user access controls and periodic access reviews
Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests)
Coordinate incident response and remediation efforts
Act as liaison between the firm and outsourced IT provider, ensuring service levels are met
Manage relationships with key technology vendors (hardware, software, telecom, security)
Evaluate and recommend new technologies to improve efficiency and security
Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.)
Identify opportunities to streamline workflows and improve user experience
Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools)
Monitor system performance, uptime, and reliability in coordination with vendors
Administer core systems such as:
Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
VPN and remote access tools
Identity and access management (e.g., Active Directory/Azure AD)
5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management)
Experience working with outsourced or managed IT service providers
Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure
Familiarity with cybersecurity frameworks and best practices
Experience with networking fundamentals (firewalls, VPNs, Wi-Fi)
Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment
Highly responsive and service-oriented mindset
Ability to balance strategic initiatives with day-to-day support
Strong communication skills with both technical and non-technical stakeholders
Discreet and trustworthy with sensitive firm and investor data
Preferred Experience:
Exposure to compliance or regulatory environments (e.g., SEC-registered advisors)
Experience supporting financial applications (e.g., Backstop, iLevel, or similar)
Knowledge of backup, disaster recovery, and business continuity planning
Multi-Office Support & Travel:
Provide on-site IT support across the firm's offices in New York City, Santa Monica, and Palm Beach
Travel periodically (estimated ~20-30%) to support office setups, troubleshoot issues, and maintain
infrastructure consistency
Ensure standardized systems, security protocols, and user experience across all locations
Assist with new office buildouts, relocations, and technology deployments

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