Job Description

Tier 1 - Customer Experience Representative

Starting Salary: $46,550 

Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) 

Location  – On-Site Bonita Springs, FL

Job Summary:  

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities:  

• Respond to inbound customer inquiries.
• Provide navigation and usage support for Dictation.Cloud.
• Perform initial troubleshooting using SOPs.
• Document interactions accurately in HubSpot.
• Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies:  

• Customer Focus
• Technical Aptitude
• Communication
• Problem Solving
• Attention to Detail
• Time Management
• Adaptability
• Teamwork

Qualifications:   Drive to learn about technology and grow your knowledge.  

• Strong communication and customer-service skills.
• Ability to troubleshoot basic technical issues.
• Familiarity with Windows and Microsoft Office.
• Ability to work full-time in office.
• Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels.  
• Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.  
• Ability to utilize , and supplement self-service resources (internal guides, manuals, SOPs, etc.).  
• Ability to thrive on change and a sense of urgency to get things done.  
• High energy with the ability to multitask and prioritize efficiently.  
• Desire to learn our solutions, help others, and rapidly advance.  
• Have excellent time management skills and can make decisions quickly.  
• Maintain composure and Client focus while resolving issues.  
• Superb ability to focus on detail as well as the overall view.  

Optional Qualifications:  

• English/Spanish bilingual (preferred).
• Bachelor’s Degree in c omputer s cience or similar industry experience.  
• Comp TIA or equivalent experience  
• Experience in HubSpot  
• Healthcare IT experience is desirable  
• Knowledge of Dragon Voice Recognition Software.  
• Knowledge of Philips Dictation software and hardware products.  
• Knowledge of Dictation & Transcription Hardware or Software.  
• Any IT certifications in Networking , Citrix, VM Ware, Microsoft , or macOS.  
• Sales or hospitality experience.  
• Work in Medical EHR or similar experience in vertical-specific software platforms.  

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